ADD YOUR PRODUCTS TO THE WISHLIST

×
 Log in or sign up
CapoSerio
Man
Woman
Children
Preview winter 21/22
Designer
en English
 
  en
logo
menu logo shopping-bag search
CAPOSERIO
MAN
WOMAN
CHILDREN
PREVIEW WINTER 21/22
DESIGNER
search shopping-bag

Return Instructions

HOW TO RETURN A PRODUCT

ITALY (Free over €100):
1. From your private area, create a Return order by selecting the products and quantities you wish to return.
2. Our customer service (support@caposerio.com) will send you the label to be applied on the package for the return at our expense.
3. We will not apply any return management fees and will refund the full amount of the returned products.

REST OF THE WORLD:
1. From your private area, create a Return order by selecting the products and quantities you wish to return.
2. Ship the items at your expense by choosing the courier you prefer.
3. We will not apply any return management fees and will refund the full amount of the returned products.

SHIP TO:
Caposerio, Via Roma 14, 90015 Cefalù Palermo (PA) Italy

GENERAL INFORMATIONS:

You can make your return order within 15 days from the delivery date of the items, and send your return within 15 days from the date of creation of the return order. It is possible to send the articles made exclusively by the country in which they were sent

Return the item in its original condition: if your return does not meet these conditions, we will not be able to reimburse and the item will be delivered to you again.

We assure to all our clients that the shipments will be made with the fullest attention, in order to secure the condition of the product (ART.1490 CODICE CIVILE cc1)

If the product reveals shortcomings, the client is required to request the return within a maximum of eight working days (ART.1495 CODICE CIVILE cc1)

Our Customer Service is always available to answer any questions regarding orders, returns and refunds.
Call us or send us an e-mail with your doubts and your questions: we will be happy to help you.

REFUND MODES

The method of re-credit will follow the method used for payment:

PAYMENTS BY CREDIT CARDS: the refund will be made on the same credit card used at the time of purchase; the time necessary for the receipt of the credit varies according to the Banking Institute.
PAYPAL PAYMENTS: the refund will be visible in your Paypal account within 48 hours of receiving the refund confirmation e-mail.
CASH ON DELIVERY PAYMENT: the refund will be made through a bank transfer to a current account or postal account indicated by you; the time depends on your institution.

We will refund you within 30 working days from the date of delivery of the return to the warehouse and we will notify you by e-mail. In case of orders canceled before their shipment, if the amount has been already charged, the refund will be made within 3 working days from the acceptance of the request.

If your order has been shipped outside the EU, taxes and customs duties can not be reimbursed by us: try to contact your relevant Customs Office, they could help you to recover those costs.


For more information on our Returns Policy visit this link https://www.caposerio.com/agreement/restitution-policy/6/: you will find details on terms and conditions of return, shipping and timing.

caposerio.com  uses cookies and other technologies to ensure a reliable and secure site, measure performance, provide a personalized shopping experience and themed advertising. To do this we collect data relating to users, their behavior and their devices. By selecting "I accept", the user consents to this data collection and authorizes us to share this information with third parties, such as our marketing partners. In case of refusal we will only use essential cookies and the user will not receive personalized content. Select "Set Preferences" for further details and manage your options. The user can change his preferences at any time. For more information, please read our privacy policy.

Create a new account

Sign in

login with your account

Log in
Set Preferences
We collect information on user experience to provide relevant advertising content on our products. To select content suitable for the interests of the user, we may for example use information about his interactions on the site. We will share this information with third parties such as Facebook and Google. This allows us to provide relevant advertisements on third party websites and apps. We may also collect data, such as process data on advertisements (for example, when the user clicks on an advertisement and then makes a purchase) by making cross-connections between multiple devices.
Based on user interactions with the site, brand preferences and purchasing affinity, we will be able to show you personalized content: for example, items in the catalog that are appropriate to your preferences.
We use data to improve our shopping experience, avoid errors and test new features, as well as perform user experience and analysis relevant to the shop's activity.
The data collected by these services are necessary for the technical performance of the website, to provide basic purchasing functions and for security and fraud prevention purposes.