Return Instructions

1. Log in to your Account and create a return order by selecting the products, quantities and reason for your return.

2. Click on the PRINT RETURN LABEL button and attach the return label to the outside of the box. If you are reusing our box, please make sure you remove any old labels or barcodes.

3. Return your parcel at your nearest UPS service point. Please find your nearest drop-off point here.

4. On receipt of a return, refunds will be credited to the purchasers original method of payment. Please note that we will deduct the return shipping fees from the refund amount. If you purchased an item by selecting the payment on delivery method, we will deduct the return shipping fees from the refund amount. 

If your order was shipped outside the EU, we will not refund any taxes or customs duties. Please contact your local customs office to recover such costs.

FOR CUSTOMERS LOCATED IN ITALY: when we are ready to process your return order, we will deduct shipping/return fees (€8) from your refund. If you have selected cash on delivery as a payment method, we will deduct €7 from your refund.

FOR CUSTOMERS LOCATED OUTSIDE ITALY: when we are ready to process your return order, we will deduct shipping/return fees from your refund. Shipping fees depend on the country the return order has been shipped from. For any reference, please find the table in the Conditions of Sale notice.

For further information, please refer to our Return Policy.