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Return Instructions

ITALY

• FREE for orders over €90:

1. From your reserved area, create and confirm the Return order by selecting the products and quantities you wish to return.

2. Click on the PRINT RETURN LABEL button and apply it to the package for the return.
   We remind you to remove any pre-existing labels on the package

3. Leave the package at the nearest UPS access point (https://www.ups.com/dropoff/" href="https://www.ups.com/dropoff/" target="_blank" rel="noopener">search here).

4. We will not apply any return handling fees and will refund the full amount of the returned products.


• For orders under €90:

1. From your reserved area, create a Return order by selecting the products and quantities you wish to return.

2. Click on the PRINT RETURN LABEL button and apply it to the package.
   We remind you to remove any pre-existing labels on the package

3. Leave the package at the nearest UPS access point (https://www.ups.com/dropoff/" href="https://www.ups.com/dropoff/" target="_blank" rel="noopener">search here).

4. If the value of the return does not reach €90, we will not refund the shipping cost (€10) and any cost for cash on delivery.


REST OF THE WORLD:

1. From your reserved area, create a Return order by selecting the products and quantities you wish to return.

2. Click on the PRINT RETURN LABEL button and apply it to the package.
    We remind you to remove any pre-existing labels on the package

3. Leave the package at the nearest UPS access point (search here).

4. We will not refund the shipping costs (€15).


GENERAL INFORMATIONS

You can place your return order within 15 days from the date of delivery of the items, and send your return within 15 days from the date the return order was created. You can return the item to the country you received the delivery from.
Items must be in perfect condition with all tags present. If you do not respect these conditions, we will not refund you and the item will be delivered to you again.

We assure all our customers that shipments will be made with the utmost care, in order to guarantee the condition of the product (ART.1490 CIVIL CODE cc1). If the product is deficient, the customer is required to request the return within a deadline maximum eight working days (ART.1495 CIVIL CODE cc1).
Our Customer Service (support@caposerio.com) is always available to answer any questions regarding orders, returns and refunds. Call us or send us an email with your doubts and questions: we will be happy to help you!


PAYMENTS BY CREDIT CARDS
The refund will be made to the same credit card used at the time of purchase; the time required to receive the credit varies according to the banking institution.

PAYPAL PAYMENTS
The refund will be visible in your Paypal account within 48 hours of receiving the refund confirmation email.

SCALAPAY PAYMENTS
The refund will be visible in your account within 48 hours of receiving the refund confirmation email.

CASH ON DELIVERY
The refund will be made by bank transfer to a current or postal account indicated by you; the time depends on your institution.


We will refund you within 14 working days of the return delivery date at the warehouse and notify you by email. If your order was shipped outside the EU, customs taxes and duties cannot be refunded by us: try contacting your relevant customs office, they may help you recover these costs.

For more information on our Return Policy, visit this link https://www.caposerio.com/agreement/restitution-policy/6/" target="_blank" rel="noopener" data-mce-selected="inline-boundary">https://www.caposerio.com/agreement/restitution-policy/6/


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