Return Instructions

RETURN INSTRUCTIONS

ITALY

• FREE for orders over €120: 

1. Log in to ‘My Account’, create and confirm the Return order by selecting the products and quantities you want to return.

2. Click on the PRINT RETURN LABEL button and apply it to the parcel if return is at our expense. Please remember to remove any pre-existing labels from the parcel.

3. Leave your parcel at the nearest UPS access point (search here).

4. We will not apply any return processing fees and will refund the full amount of the returned products.

• For orders under €120:

1. Log in to ‘My Account’, create a Return order by selecting the products and quantities you want to return.

2. Click on the PRINT RETURN LABEL button and apply it to your parcel. Please remember to remove any pre-existing labels from the parcel.

3. Leave your parcel at the nearest UPS access point (search here).

4. Once the return is being processed, we will issue a refund of the amount of returned products, withholding the shipping cost and any cost if you selected the cash on delivery method. 

OTHER COUNTRIES

1. Log in to ‘My Account’, create a Return order by selecting the products and quantities you want to return.

2. Click on the PRINT RETURN LABEL button and apply it to your parcel. Please remember to remove any pre-existing labels from the parcel.

3. Leave your parcel at the nearest UPS access point (search here).

4. We will withhold return shipping costs and therefore deduct the amount of the refund.

If your order has been shipped outside the EU, custom duties will be at your expense. Please contact your local Customs Office for any help on how to regain such costs.

For further information on our Return Policy, please click on the following link: https://www.caposerio.com/agreement/restitution-policy/6/.