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Privacy Policy

Welcome to our website www.caposerio.com


For Caposerio di F. Serio S.a.s (caposerio.com) your privacy and the security of your personal data are very important. We collect and manage your personal data with the utmost attention, and we take specific measures to keep them safe and secure. 


Below are listed the main information on how caposerio.com processes personal data concerning navigation and use of the services provided by our website. 


For further details on how caposerio.com manages your personal data, please read our Privacy Policy. 


We also kindly ask you to read our Conditions of Use at the following link https://www.caposerio.com/agreement/terms-and-conditions/1/ to learn more about our services.


Some services may be subject to specific legal terms. If that is the case, it will be our responsibility to provide you with all information from time to time. 


1. Who deals with data processing? 


‘Capo Serio di F. Serio S.a.s’ with registered office in Via Roma 18, 90015, Cefalù, Palermo (PA) and VAT no. 04132890825 (caposerio.com), is the Data Processor, whose task is to decide how and why to process your personal data.


For assistance, please contact us at the address mentioned above, by calling us at 0921 420203 or by writing to our Customer Support team via the following form https://www.caposerio.com/store/contacts/

2. What types of personal information does caposerio.com collect? 

Please note that the following information apply exclusively upon prior consent of the users. 

The types of personal information that we collect depends on how you choose to interact with us and include the following:

a) First name and last name, email address, delivery address, billing address and phone number(s)

b) Email address when you subscribe to our newsletter

c) Interactions with us such as contacting our Customer Service team

d) Marketing purposes

e) Information such as your interests and hobbies to provide you with a bespoke personal shopping experience


f) Information such as visiting other web pages that we store on our servers


Please note that caposerio.com will not collect or process minors’ personal data. Once you access to caposerio.com and use our services, you are declaring that you are 18 years of age or over. 

3. How does caposerio.com collect my information and how is it used? 


Purposes and legal bases


caposerio.com collects and processes your personal data for the following purposes and legal bases:

a) execution of the purchase contract regarding caposerio.com products, namely: 


- use of the website and possible technical assistance


- management of requests to our Customer Service team


- registration to our website 


- management of payments 


- finalization of orders


b) fulfillment of legal obligations:


- compliance with obligations provided for by laws, regulations, or the Italian and European legislation


c) management and maintenance of our website


d) statistics carried out upon prior profiling consent without user identification


e) commercial and promotional communications following purchase of our products (soft spam), upon prior profiling consent

f) marketing purposes:

- promotional communications following subscription to our newsletter, as well as commercial proposals (by e-mail, phone, text messages, social media)

- market research and surveys to improve our services and customer relationship

- previews and offers based on your preferences 

Communication of personal data is not mandatory. However, if you do not agree or withdraw consent, we will not be able to conclude or execute the contract or manage your requests. You will therefore not be able to purchase our products or benefit from caposerio.com services.


If you no longer wish to receive, at a later time, further communications from caposerio.com, you can suspend them at any time by clicking on the ‘unsubscribe’ link at the bottom of each notification, after logging into your caposerio.com Account.

We inform you that you may still receive further communications even after submitting your unsubscribe request, as our systems may take some time to process your request or may already have planned mailings. As for the operations mentioned above, we will process your personal data mainly through IT and electronic tools, which ensure high safety standards, in compliance with current legislation on the subject.


4. What are the advantages of creating a caposerio.com Account?


By creating an Account on caposerio.com, you can benefit from the following services:


• My orders: track the status of your parcel, exchange or return unwanted items, and check your order history


• My Account: manage your registration data and consents


• Loyalty Program: earn points and unlock exciting rewards


• Coupons: view your coupons.


6. Who processes my personal data?

Caposerio.com team is specifically trained in dealing with your personal data, which may be transmitted to the police as well as law enforcement authorities, in compliance with legislation. Such procedure is performed to detect and prosecute crimes and to the safeguard and prevent any threats to public security. This will allow caposerio.com to ascertain, exercise or defend the rights and freedoms of other people before a court. 

7. Will caposerio.com transfer my personal data outside the EU?

caposerio.com will not transfer your personal data outside the EU.

8. How long will caposerio.com retain my personal information?


We will retain your personal information only for as long as is necessary, or if we have a legitimate interest or lawful purpose to do so. If caposerio.com no longer needs to retain certain personal details, for example to carry out analytical and research activities, we will delete personal details about you where possible.


The type or level of interactions that you have with Harrods will determine for how long we will retain your personal information. For example, we will retain your personal information as regards provision of goods and services described in this policy, for as long as you have an account with caposerio.com (including our Loyalty Program), and/or if you have signed up to receive any marketing communications from our website.


9. What am I entitled to?


You are entitled to make a specific request about how caposerio.com processes your personal information at any time, covering the following: 


a) access to your personal information (you can ask to see a copy of the personal information that we hold about you) 


b) deletion of your personal information 


c) amendment of inaccurate or incomplete information 


d) restriction of how we are using your personal information 


e) transfer of your electronically held personal information to another organization or directly to you (right to data portability)


f) suspension of use of your personal information at any time 


g) your right not to be subject to a decision when it is based on automatic processing, including profiling and marketing.


In order to exercise some of the rights described above, you can log in to your caposerio.com Account, call us at 0921 423492, write to our Customer Service team via the following link https://www.caposerio.com/store /contacts/, or send an email to the Data Processor (address is mentioned above).


Before we accept your request to exercise one of the rights mentioned in this section, we will ask you for some information as an identity confirmation in order to avoid violations or unlawful use by third-party websites.


If you do not agree with how we use your personal information, you have the right to complain by writing at the following link: http://www.garanteprivacy.it.


10. How will I know if the Privacy Policy changes? 


If we change the way in which we use your personal information, we will notify you through the communications that we have already planned for you to receive. 

Any future amendments to our Privacy Policy will be updated online at caposerio.com with the date of the latest update. Please check our website periodically to learn about the information that we collect, use and share.


11. Legal references and useful links


The processing of your personal data is carried out by caposerio.com in full compliance with the regulations granted by the EU Regulation 2016/679 on data protection, the Italian Data Protection Authority and the Italian Control Authorities (http://www.garanteprivacy.it).

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