Privacy Policy

Welcome to our website www.caposerio.com

For Capo Serio di F. Serio S.a.s ("caposerio.com") your privacy and the security of your personal data are very important, which is why we collect and manage your personal data with the utmost care and take specific measures to keep them safe .

Below you will find the main information on the processing by caposerio.com of your personal data in relation to your browsing of caposerio.com and the use of the services offered.

For detailed information on how caposerio.com manages your personal data, please read our Privacy Policy.

Please also read the conditions of use at this link https://www.caposerio.com/agreement/terms-and-conditions/1/ of the caposerio.com website which contain detailed information regarding the conditions relating to our services .

Some services may be subject to specific legal terms, in which case we will provide you with all the appropriate information from time to time.

1. Who is the Data Controller?

"Capo Serio di F. Serio S.a.s" with headquarters in via Roma 18, 90015 Cefalù PA (Italy) C.F. and VAT no. 04132890825 ("caposerio.com"), is the Data Controller, the person who decides how and why to process your personal data.

You can always contact www.caposerio.com by writing to the above address, by calling 0921 420203 or by writing to our support from this form https://www.caposerio.com/store/contacts/" data-mce-href="../../../../store/contacts/" data-mce-style="text-decoration: none;" style="text-decoration-line: none;">https://www.caposerio.com/store/contacts/.

2. What personal data do we collect?

The categories of personal data that caposerio.com collects and processes when you browse or buy on caposerio.com are the following:

a) we collect the personal data necessary to conclude and execute your purchase on caposerio.com such as name and surname, e-mail address, shipping address, billing address, telephone.

b) we collect your email address when you sign up for our newsletter service;

c) we process the personal data you provide us when you contact our support service to provide you with the assistance requested;

d) with your consent, we collect and use your personal data for marketing purposes;

e) subject to your consent, we collect and use your personal data to customize the Site and commercial offers based on your interests and browsing habits;

f) for the registration of your caposerio.com account, we collect your name and surname, your email address, your password, your telephone and your date of birth. With your express consent, by analyzing your personal data we can process information regarding your interests and preferences with respect to our products and services, in order to present proposals and offers in line with your tastes. In case of authentication to the caposerio.com account through external social networks, we collect from these third parties the data necessary for registration / authentication through Facebook and Google.

g) with your consent, we collect information about your browsing on caposerio.com, such as the pages you visit and how you interact with the single page and we save this information on our servers. We inform you that caposerio.com does not process personal data relating to minors. If you access caposerio.com and use the services offered by caposerio.com, you declare that you are of legal age.

3. How do we use the personal data collected?

www.caposerio.com collects and processes your personal data for the following purposes:

a) conclude and execute the purchase contract for the products offered on caposerio.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the contract, billing, product shipment and any return management.

b) registration on the Site and use of the services offered to registered users. Registration on the Site is possible by entering some personal information, necessary to ensure your identification and the performance of the services offered to registered users.

c) provision of the services offered on caposerio.com. For this purpose caposerio.com needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service requested by you.

d) management of requests to our support service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.

e) statistical analysis and surveys. Subject to profiling consent, we use some information on your use of the Site to carry out statistical analyzes and surveys in order to improve our offer and our services;

f) Sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Subject to profiling consent, following the purchase of one of our products on the Site, we will send you communications containing our commercial proposals or related products and services to the e-mail address you provided us with.

g) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, always with your consent, we may use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users.

h) only with your consent, caposerio.com will be able to personalize your experience as a registered user on caposerio.com, proposing advances and offers in line with your tastes and sending personalized commercial communications according to your interests.

The personalization will be carried out by analyzing your previous purchases and other information described in the previous paragraph "What personal data do we collect?". If you wish to authorize the activities referred to in points g) and h) and subsequently do not wish to receive further communications from caposerio.com or if you wish to limit the ways in which you are contacted, you can interrupt these communications at any time by simply clicking on the appropriate "unsubscribe link ”Present at the bottom of each communication, by accessing your caposerio.com account.

We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some submissions may have already been planned, our systems may take some time to process your request. In relation to all the activities indicated above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.

4. Your profile on caposerio.com

in the occasion of the creation of your profile on caposerio.com we offer you the possibility to use the following services:

• My orders: track the shipment of your orders, change or return items that are not for you and see the history of your orders.

• Account: manage your registration and consent data.

• Loyalty: get the discount coupon with the accumulated points

• Coupons: view your discount coupons. With your express consent, caposerio.com will be able to customize your experience and the contents of commercial communications and offers that you will see when you browse caposerio.com as a registered user based on your interests.

This activity makes it easier for you to find products and services that are of greater satisfaction and interest to you and at the same time allows us to improve our offer for you. Personalization is made possible by the analysis of your personal data in our possession, described in the previous paragraph "What personal data do we collect?". In particular, information on purchases you have made in the past and information regarding the sections of the Site you visit most often or the services you use most often help us understand which products and services you are most interested in. To ensure that the information in our possession is correct and allows us to properly carry out the activity described above, we invite you to access the account section and update it.

5. Legal basis of the processing

We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:

a) for the conclusion and execution of a contract to which you are a party.

When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:

- conclusion and execution of a purchase contract for the products offered on caposerio.com;

- registration on the Site and use of services reserved for registered users;

- provision of services offered on caposerio.com;

- management of your requests by our support service. The provision of your personal data for these activities is a contractual obligation.

You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of caposerio.com and that caposerio.com will not be able to manage your requests;

b) to follow up on a legal obligation.

In the event of the conclusion of a contract for the purchase of goods on caposerio.com, the processing of the User's data will take place to fulfill the legal obligations to which caposerio.com is held in compliance with the tax provisions and other regulations to which it is subject. www.caposerio.com.

You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if I conclude it, your data will be necessary and will be processed to fulfill the aforementioned legal obligations to which caposerio.com is held.

c) based on your consent.

We will carry out the following treatments only if you have given us your express consent:

• carrying out marketing activities and opinion polls and market research;

• analysis of your browsing habits, in order to personalize your experience on our Site. Providing us with your personal data for these activities is absolutely optional.

You are free to provide your data for these purposes or not.

6. Who will process your data?

Your personal data will be processed by the internal staff of caposerio.com specifically trained and authorized to process. Your data may be transmitted to the police forces and to the judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow caposerio.com to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

7. Data transfer outside the EU

www.caposerio.com does not transfer data outside the European community.

8. How long do we keep the data?

We keep your personal data for a limited period of time, which varies according to the type of activity that involves the processing of your personal data. After this period, your data will be permanently deleted or in any case made irreversibly anonymous. 

Your personal data is stored in compliance with the terms and criteria specified below:

a) data collected to conclude and execute contracts for the purchase of goods on caposerio.com: up to the conclusion of the administrative-accounting formalities. The billing data will be kept for ten years from the billing date;

b) Registered User data: the data will be kept until you request the cancellation of your caposerio.com profile;

c) data collected in the context of the use of services offered on caposerio.com: these data are kept until the termination of the service or cancellation of the subscription to the service by the User;

d) data related to user requests to our support service: the data useful to assist you will be kept until your request is satisfied;

e) data used for commercial communication activities towards users who purchase products on caposerio.com (soft spam): these data are kept until the termination of the service or the exercise of the opposition by unsubscribing by the user;

f) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of the user with caposerio. com;

g) data used to personalize the Site and to show customized commercial offers: as long as the user does not request the cessation of the activity and in any case within two years of the user's last interaction of any kind with caposerio.com;

9. Your rights

You can exercise your rights at any time with reference to the specific processing of your personal data by caposerio.com.

Find below their general description and how to exercise them.

a) Access your data and modify it: you have the right to access your personal data and to request that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.

b) Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes or profiling activities. Upon receipt of your request, we will promptly cease the processing of your personal data based on this consent, while different treatments or based on other assumptions will continue to be carried out in full compliance with the provisions in force.

c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, caposerio.com will have to evaluate the reasons for your request.

d) Delete your data: in the cases provided for by current legislation you can request the deletion of your personal data. Once your request has been received and examined, if legitimate, we will promptly cease processing and delete your personal data.

e) Request that the processing of your personal data be temporarily limited: in this case caposerio.com will continue to keep your personal data but will not process them, unless it is subject to your different request and the exceptions provided by law. You can obtain the limitation of processing when you dispute the accuracy of your personal data, when the processing is unlawful but you oppose the cancellation of your data, when your data no longer serves us but you need it to exercise your right in court and when you object to the processing, during the period in which we evaluate the reasons for your request.

f) Request your data or transfer them to a person other than caposerio.com ("right to data portability"). You can request to receive your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we may at your request transfer your data directly to a third party indicated by you.

In order to exercise some of your rights described above you can access your account on caposerio.com or alternatively you can contact us by calling 0921 423492 or by writing to our support from the page at this link https://www.caposerio.com/store / contacts /, or by writing to the address of the Data Controller indicated above.

To ensure that our users' data are not infringed or illegitimate by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.

10. Security measures

We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, caposerio.com undertakes to regularly test, verify and evaluate the effectiveness of technical and organizational measures in order to ensure continuous improvement in the safety of processing.

11. Complaints

If you believe that the processing of your personal data has been carried out illegitimately, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on the protection of personal data. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data. More information on the methods of presentation are available on the website of the Guarantor, at http://www.garanteprivacy.it.

12. Changes to this information

The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. 

Consequently, this privacy statement may undergo changes and additions over time, which may also be necessary in relation to new regulatory interventions regarding the protection of personal data. We therefore invite you to periodically check the contents: where possible, we will try to promptly inform you about the changes made and their consequences. update.

13. Legislative references and useful links

The processing of your personal data is carried out by caposerio.com in full compliance with the regulations on the matter provided for by the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Authority. of Italian control (http://www.garanteprivacy.it/" data-mce-href="http://www.garanteprivacy.it" data-mce-style="text-decoration: none;" style="text-decoration-line: none;">http://www.garanteprivacy.it).